Protection of the personal data and cookies

What personal data ?

Ekosport respects your concerns about the confidentiality of your personal data.

The Protection of the Personal Data Policy describes how Ekosport (« Ekosport », «we», «our») collects, uses your personal information in order for you to surf on our website www.ekosport.eu and enjoy all our services, which rule your use of the website.

When are your personal data collected ?

Your personal data can be collected when :

• You surf on our website which collects cookies,
• You subscribe to the newsletter our partner’s newsletter, our SMS offer,
• You create a customer account on our website,
• You put some items in your basket and you validate an order,
• You contact our customer support,
• You participate to a game contest organized by Ekosport,
• You write a comment or a review on an item (the data are forwarded between Ekosport and our partners Verified Reviews and Bazaarvoice)
• You fill in a form.

What personal data do we collet ?

The kinds of information Ekosport collects about you can include, but not only :

• Contact details (such as your name, your address, your city, your county, your post code, your age, your date of birth, your email address, your phone number);
• Your payment information. That information includes account and authentication details, billing information as well as delivery information and contact details.
• Information on your connected devices (such as cell phone, computer, tablet) and on the way you interact with our items, the services and the websites (IP address, operating system, kind of browser, your unique login device, cookies, identification information and associate uses);
• Information from other people : We are likely to collect information communicated by other people, from commercial partners and marketing agencies. We can find among them your contact information from commercial partners when we organize common marketing operation or co-branding operation, your social network information to confirm your use of the products or your access authorisation related to our products or services.

According to the legislation, we DO NOT collect the information revealing the racial or ethnic origin, the political opinion, religious or philosophical belief, the trade union affiliation, genetic personal data, biometric personal data allowing to physically identify a person, the personal data concerning the medical situation, the sexual tendencies.

How do we use your data?

The process of the information is opened and the data are protected. The personal data are collected for the following reasons:

• Orders management : We collet and use your personal data to manage our commercial relationship, especially to manage your orders, to organize the returns and offer you personalized services and discounts you could be interested in. All those data help us improve your online experience.
• Customer support management : To answer and satisfy your needs and requests, for example to send you some documents you want or emails, to communicate with you about your orders, delivery, invoices, returns, warranty claims. We use and store your personal data to update our customer database, but also to adapt and personalize propositions to display you adds matching your consumption habits and interests.
• Improvement of the customer’s experience : We analyse your personal data in order to improve your customer experience. Unless you oppose such an use, those analyses allow us to show you innovating products or complementary items or commercial offers, answering as much as possible, to your habits and interests.

We, or one of our partners, can send commercial communications via email or SMS. If you do not want to receive promotion offers anymore, please contact us to unsubscribe or via your customer account, or follow the link you can find at the bottom of every email.

Legal requirement

We can transmit your personal data to the authority upon request, especially in case of a national security matter, to fight against fraud, or to apply the law.

Fight against fraud

The personal data collected on the website are analysed to evaluate the risk of every single order and to help us modulate the order process.

Aimed partner’s commercial

We collect and analyse personal data for marketing purpose, with specialized the help of service providers.

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Who are the recipients of the personal data ?

Only the certain persons among Ekosport are entitled to access the personal data. All the personal date are strictly confidential, their access is limited to co-workers and associates or service providers.

Our services and targeted advertising providers can receive some personal data strictly necessary for their mission (example: delivery and return, payment, reviews about the items and the website, promotional targeted campaign, fight against fraud, debt collection).

Where are the personal data stored ?

The date are stored according to the French legislation and the European regulation.

We might share some with other companies of personal data for services you requested or subscribed (for example : home delivery, relay point). The operations with a service provider receiving data are ruled by a contract protecting your data and respecting your rights.

How long are they stored ?

The storage period is defined by the CNIL and/or the legal obligations.

We keep your personal data during the required time to reach the objectives defined by this policy, unless a longer period is required or authorised by law or to meet legal obligation.

Are your data safe ?

We set up safety measures in term of management and adapted techniques according to the sensibility of your personal data to protect them against any malevolent intrusion, loss or unauthorized disclosure.

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Your rights

How to exercise your rights ?

In accordance with the law, you can ask us what information we have about you, you can ask us to correct them if they are wrong or inaccurate. You can ask for a copy of your personal data or ask us to delete them. You can also ask us to stop using them and limit the way we use your data.

You can exercise your rights :

• directly on the My Account page by validating your request in the "profile settings" section.
• By email (using the contact form)
• By mail with the copy of a piece of Identity Document to the following address:

  2F - Ekosport

  A l'attention du Délégué à la Protection des Données

  173 rue des églantiers

  73230 Saint Alban Leysse

We will provide you with the answers to your questions as soon as possible..

Who to contact ?

If you have any question concerning the policy of confidentiality you can send an email to our representative via the contact form or via mail to the following address :

2F - Ekosport

A l'attention du Délégué à la Protection des Données

173 rue des églantiers

73230 Saint Alban Leysse

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Use of cookies

This section allows you to know more about the origin and the use of browsing information collected when you surf on the website. When you access the website, information related to your visit might be recorded in files called “cookies” installed in your terminal (computer, tablet, smartphone…).

What are the cookies ?

A cookie is a file, containing a whole bunch of textual information, stored in your computer, it allows the web server to recognize it from a web page to another, in order to retain the user preferences and avoid him to retype them all the time.

What are the different cookies ?

It exists 4 kinds of cookies :

• The strictly needed cookies. They are essential for our website to run and allow you to access secured spaces such as your basket, customer account… Without those cookies you could not visit our website in normal conditions.
• The analytic or performance cookies. Those cookies allow us to know the use and the performances of our website and to improve its functioning. We can see what pages are the most visited, the requests in the search bar…
• The functional cookies. Those cookies allow us to remember your choices to enhance your experience on our website. They are used to recognize you when you come back to the website, to remember your choice like the item you put in your basket last time for example, and provide improved and personalised elements.
• The commercial cookies. Those cookies collect information on your browsing habits to show you adds adapted to the items you look at and your hobbies. Those cookies register your visit on our website, the pages you visited, the links you clicked on, and your navigation out of our website. They are also used to limit the period you can see the same commercial and to evaluate the efficiency of the commercial campaigns. Other people with our permission put them. If you refuse this type of cookies, it has no impact on your browsing experience and does not affect the display of the commercials on our website or on the internet in general.

How to accept or refuse their use ?

You can accept the use of the cookies, or choose to disable them at any time.

You usually manage this setting from your internet browser options. This latest can be set up to alert you if cookies are sent to your terminal and ask you if you accept them or not.

In order to manage the cookies according to your expectations, we invite you to set up your internet browser by taking into account the purpose of the cookies.

To avoid to store cookies on your computer via your internet browser or delete the cookies right now, you can modify your browser parameters. To access this functionality go to “Options” or “Preferences”, the configuration of each browser is different. It is described in the Help menu of your browser, which tells you how to modify your cookies preferences.

You also have the possibility to set up the management of the cookies by visiting the professionals’ platforms such as Facebook, Google, Analytics…

Information regarding the way that Google uses the personnal data of the users after the approval on Ekosport : Private Life and Term of use.